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Amanda Sena

Chicago, IL

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(516) 524-8574

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User Experience / User Interface Designer, specializing in building designs that connect users to the brand. Enjoys UX design tools such as user research, wireframing, creating style guides, teamwork, and communicating with stakeholders. Nontraditional path has activated fearlessness in getting to the bottom of any problem, openness to new ideas, and willingness to talk to anyone.

Skills

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UX / UI
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User Research & Analysis
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Persona Creation
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User Flow Mapping
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Competitor Analysis
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Storyboarding
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Accessibility
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WCAG Compliance
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Heuristic Analysis
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Information Architecture
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Style Guides
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Design Systems
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Prototyping / Wireframing
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A / B Testing
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User Testing
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Technical
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Figma
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Adobe XD
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InVision
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Mural
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Miro
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HTML 5
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CSS
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JavaScript
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Bootstrap
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jQuery
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Python
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Professional
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Project Management
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Stakeholder Engagement
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Influencing
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Presentation
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Process Mapping
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Agile Methodologies
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Design Thinking
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Leadership
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Teamwork

Projects

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Animal Shelter Donation / Adoption Flow Refresh

UX / UI Designer

images of felines and canines mockups, featuring the adoption and donation process
Giving a local Chicago animal shelter an intuitive, warmer ambience that encourages user trust and follow-through over a 3-week timeline

Key Deliverables:

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User Interviews & Surveying
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Heuristic Evaluation
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Empathy Mapping
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Persona Creation
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Competitor Analysis
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Storyboarding
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Style Guide Creation
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Multi-Fidelity Wireframing
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Accessibility Compliance
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Iterative Design
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Time Management
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Stakeholder Alignment
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User Testing
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Information Architecture Redesign - US Department

UX / UI Designer

images of the department of interior website mockups, featuring the homepage, blog page, and articles
Rebuilding the Department of Interior site for a clearer mission and more discoverable content over a 4-week timeline

Key Deliverables:

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Heuristic Evaluation
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Persona Creation
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Mood Boarding
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Card Sorting
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Site Map Recreation
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User Testing
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Accessibility Compliance
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Multi-Fidelity Wireframing
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Iterative Design
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Style Guide Creation
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Time Management
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Goal Setting
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Coffee Shop Responsive Site Redesign

UX / UI Designer

Mobile and desktop mockups
Communicating the Slow Down Coffee Co’s welcoming service and quality products through their site to boost virtual and in-person visits

Key Deliverables:

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User Interviews & Surveying
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Empathy Mapping
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Persona Creation
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Competitor Analysis
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Heuristic Evaluation
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Storyboarding
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User Flow Mapping
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Site Map Recreation
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Multi-Fidelity Wireframing
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Style Guide Creation
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Iterative Design
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Website Coding
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Time Management
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Goal Setting
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Stakeholder Alignment
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User Testing

Experience

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Compliance Manager

BP

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Chicago, IL

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Feb 2021 - Present

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Direct a global, multi-functional agile team of 15 people representing 5 teams, including engineering. Research data loss from employee resignations and design secure technological and process solutions to implement worldwide at no cost to the business.
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Champion agile methodology amongst 10 compliance team members, taking courses, building, and running engaging workshops to demonstrate tangible methods to use agile tools.
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Facilitate over 6 training sessions annually with 10 members of the trading team, educating them on topics such as bribery and money laundering, storytelling through case studies and explaining how to spot and avoid engaging in these behaviors.
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Collaborate with business and software developers to build NOJV analysis tool, mapping out user journeys and creating functionality and visual design that met the needs of multiple user types.
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Interview candidates for open roles, offering both a Compliance and cultural perspective on candidates and endorsing ones that represented BP values.
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Supply Operations Coordinator

BP

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Chicago, IL

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Apr 2017 - Feb 2021

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Grew customer satisfaction at over 25 gasoline terminals across the northeast US, partnering with sales team to source customer feedback on user needs and implementing changes to secure contract re-signing.
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Designed creative supply plans that maximize availability at over 1,000 BP retail sites across the east coast, through hurricanes, winter storms and outages. Continuously collaborated with engineers at terminals to traders in offices to beat 98% availability KPIs on customer contracts.
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Reviewed competitor activities to differentiate our strategy and influenced management to change plans based on quantitative analysis of competitor activity and market conditions.
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Developed and maintained relationships among strategic external parties remotely, creating BP commercial partnerships and enabling $300k in cost savings.
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Facilitated development of junior supply coordinator, setting clear job expectations, providing career planning steps and supporting networking opportunities.
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Operational Excellence Specialist

BP

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Chicago, IL

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Mar 2016 - Apr 2017

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Managed Six Sigma project on regulatory reporting in US trading division, engaging in 15 user interviews and process mapping of 30+ reports to 3 government agencies.
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Developed vision and created regulatory reporting knowledge center, addressing user needs to implement organizational changes for 5 full-time employees as well as automation and controls to catch errors in both trading group and across business units nationally.
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Supported product development of risk management software, steering meetings with 4 business functions and B2B external consultants, gaining user feedback, engaging in iterative design, and communication with stakeholders to manage expectations around goals.
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Drove root cause analysis of over 30 organizational and financial operational incidents, problem-solving and fostering agreement on risk-mitigating actions across 5 business functions to embed a culture of creativity, continuous improvement and ownership.

Education

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Certificate in UX / UI Design

Northwestern University

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Evanston, IL

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Bachelor of Arts in Economics & International Studies

University of Michigan

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Ann Arbor, MI

Download my resume
[email protected]
1. Summary
2. Skills
3. Projects
4. Experience
5. Education